FAQ | Santa Hustle® Chicago
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Santa Hustle® Chicago FAQs

REGISTRATION QUESTIONS
Q: Why should I run the Santa Hustle® Chicago 5k?

A: Because it is the most magical time of the year. So, come experience the magic of the Santa Hustle® on Saturday, December 2, 2017!

Q: Where do I register at?

Click Here to register.

Q: What are the times of the race?

A: The 5k race begins at 9 a.m. sharp.

The 100-Yard Santa Sprint brings at 8:45 a.m.

The 1-Mile Rudolph Run beings at 8:30 a.m.

Q: What are the fees for the race?

A:

5k Run/Walk
$40.00: Until November 17
$45.00: November 18 – December 1
$50.00: Packet Pickup & Race Day Registration

Kids Races (12 & under)

$5.00: 100-Yard Santa Sprint
$10.00: 1-Mile Rudolph Run

Q: Are there child’s rates?

A: No

Q: What are the Shirt Sizes?

A: CLICK HERE for the sizing chart.

2017 shirts are Dri-Fit Long Sleeve Unisex Adult sizing (XS to 3XL). No youth sizing available.

Q: Is there an age minimum or maximum?

A: No, any age can run/walk the race.

Q: Do I have to register my child who is in a stroller or just wants to run/walk with me?

A: Strollers are allowed, and you only need to register your child if they want to be timed and get all the gear.

Q: I can’t make the race; can I get a refund or transfer my bib number to my friend?

A: Since Santa Claus has many upfront costs, we have a strict and uniform policy of no refunds or exchanges, no person-to-person transfer, or no deferrals to a future year. We do understand that plans change, injuries happen, and various holiday festivities and situations arise, but, we feel it is most fair to apply a uniform policy to all, instead of a subjective line of who should receive a refund and who doesn’t.  All purchases and sales are 100% final, no exceptions. Refunds will not be issued based on weather conditions. We appreciate your understanding in this matter.

PACKET PICK-UP QUESTIONS
Q: When and where is Packet Pick-Up?

A: Pre-Race Packet Pick-Up will be available at Road Runner Sports at MULTIPLE locations. Please double check all locations AND times below as they vary.

Wednesday, November 29:  12 p.m. – 8 p.m.

  • Road Runner Sports Kildeer: 20291 N Rand Rd #105, Kildeer, IL 60074

Thursday, November 30:  12 p.m. – 8 p.m.

  • Road Runner Sports Chicago (Old Town): 1435 N Kingsbury St, Chicago, IL 60642

Friday, December 1:  12 p.m. – 7 p.m.

  • Road Runner Sports Chicago (Old Town): 1435 N Kingsbury St, Chicago, IL 60642

Saturday (Race Day), December 2: 7:30-8:45 a.m.

  • Soldier Field Grass Area – (Under White Tents)

Q: Can I pick up my friend’s packet or have my friend pick up my packet?

A: Yes, you may pick up a friend’s packet during packet pick-up and vice versa, a friend can pick up your packet. You must bring their email confirmation ticket.

Q: Where do I park when I come to packet pick-up?

A: Road Runner Sports offers free parking in their surface parking lots. 

Q: Is there race day packet pick-up available? What are the other packet pick-up options?

A: Yes.

  • Race day packet pickup will be available at Soldier Field from 7:30-8:45am.
  • PPU will close exactly at 7:45 a.m. so Santa says get there early and expect long lines.
  • PPU is only on Wednesday, Thursday, Friday, & Race Day. There will be no other options.
Q: If I have a large group can you put my group’s packets together in advance?

A: Yes! This makes packet pick-up go much smoother for everyone. If you have a group of 15 or more please email us with your list of names and we will put your group’s packets all together for 1 person to easily pick them up at packet pick-up. This must be done before Packet Pick Up begins.

RACE DAY QUESTIONS
Q: Is there race day packet pick-up available?

A: Yes. You may pick-up your packet on race day from 7:30-8:45am at Soldier Field. 

Q: What time should I arrive for the race?

A: Please arrive early and allow plenty of time to park. The roads will begin closing at 8 a.m.

Q: I am taking public transportation to the race, how do I get there?

A: The red line Roosevelt stop is about a half mile walk from Soldier Field. For exact directions from your home please see: http://www.rtachicago.com/

Q: Do you have any information on Parking?

A: All participants and spectators are strongly encouraged to use public transportation to the start and finish areas in Soldier Field, as well as to locations along the course. If you drive, allow sufficient time for heavy traffic congestion and street closures due to the race.

The Soldier Field garage will be the best option for parking. It will cost $20. For more information visit: http://www.soldierfieldparking.com/

Q: What are the weather policies?

A: It is December. 🙂 Be prepared for snow! The event will take place rain, shine, or snow if it are not life threatening. If the weather is threatening (lightning, storms, blizzard, extreme temperatures, etc.), we will send out emails and Facebook announcements for further information. No refunds will be given due to event cancellation due to weather.

Q: What are the Post Race Awards, Age Groups, and when will the awards be presented?

A: There will be age group awards for the top 3 overall males and females and the top 3 males and females in each age group in 5 year increments from 10 and under to 70+. All awards will be mailed after the New Year.

Q: Will gear check be available to participants?

A: Yes, gear check will be available to all participants starting at 7:30 a.m. until after the race. Please have your bib number gear check tab already placed on your bag when you come to the gear check area. The gear check tab will be attached to your race bib.

Q: Where should I wear my timing chip?

A: We will be using the bib tag system. Your timing strip is on the back of your bib. Please wear your bib on your front chest with nothing covering it. The bib must be on the outside of all clothing, jackets, etc. to receive an accurate time.

Q: Where will the after party be?

A: Navy Pier will host the after party with food and drink specials from participating bars! There will be free shuttles to take you to and from Navy Pier. It is about a 30 minute walk north on the lakefront trail or you can drive and park there for $19.

Q: Does the Santa Hustle® benefit any charity?

A: The 2017 Santa Hustle® Chicago Charity is proud to support the American Cancer Society!

The Santa Hustle will also be collecting unwrapped, unused toys for Toys of Tots.

Q: When will the Race Results be posted and where can I find them?

A: Race Results will be posted by the evening of Race Day. For results please visit here. 

Q: Can I sponsor the race?

A: Of course! Please email gelt@adrenalinesportsmanagement.com for more information.

COURSE QUESTIONS
Q: Is this a USATF Certified Course?

A: Yes, the 2017 course will be measured and certified by a USATF official.

Q: What is the course like? Is it hilly or flat? On trails or roads?

A: This is a mainly flat course on paved roads.

Q: Is there a course time limit?

A: There is no time limit. However, once everyone is through and the start line closes it will not re open for anyone who arrives late.

Q: Are headphones allowed on the course?

A: Yes, you may use headphones during the run. Just please be aware of your surroundings and others around you racing.

Q: Are strollers allowed?

A: Yes strollers are allowed, but you must start in one of the back corrals.

Q: Are walkers allowed?

A: Yes, usually around 1/3 of the participants are solely walkers.

Q: Are dogs allowed?

A: Sorry, but no. We do love your fur babies but they can’t race. However, they can come and cheer you on.

Q: How is the starting corral set-up?

A: There will be signs at the start that indict various mile paces. Please line up accordingly to your pace – minute per mile. Please be in your corral by 8:45 a.m. as the race will begin promptly at 9 a.m.

Q: How many aid/water stations will there be and where?

A: There will be 1 aid/water station, 1 cookie station and 1 candy station. Please see the course map for exact locations.

VOLUNTEER QUESTIONS
Q: What are your different volunteer options?

A: Please visit our volunteer page for a list of volunteer descriptions. We need volunteers for packet pickup Wednesday-Friday 11 a.m. – 8 p.m. at Road Runner Sports. We also need volunteers race day at Soldier Field from 6 a.m. – 11 a.m.

Q: What do I get for volunteering?

A: Our volunteers are our elves! All volunteers receive an elf hat and an elf long sleeve t-shirt. You also get to take part in the cookies/milk at the finish line and at the after party at Navy Pier.

Q: Can you sign off on my volunteer hours?

A: Yes, anyone who needs us to sign off on hours or write volunteer letters we can.

Q: Where do you typically need the most volunteers?

A: If you even have just an hour of time to donate for packet pick-up that is where we tend to be short on volunteers. Please contact info@santahustle.com to sign up!

Q: If I volunteer at the race can I get a free entry?

A: No. We appreciate your support, however, we do not allow volunteers to run the race for free. We do let volunteer race at a discounted price.