FAQ | Santa Hustle® Maine
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Santa Hustle® Maine FAQ

REGISTRATION QUESTIONS
Q: Why should I run Santa Hustle® Maine 5k & Half Marathon?

A: Because it is the most magical time of the year. So, come experience the magic of the Santa Hustle® on Sunday, December 3, 2017!

Q: Where do I register at?

A: To register for the race, click here

Q: What are the times of the race?

A: The race start time is 7 a.m. for the half marathon and 7:15 a.m. for the 5K

Q: What are the fees for the race?

A:

5k Run/Walk

$30.00: First 500 or July 1st
$35.00: July 1- August 31
$40.00: September 1 – November 18
$45.00: November 19 – December 2
$50.00: Packet Pickup & Race Day

Half Marathon

$50.00: First 500 or July 1st
$55.00: July 1- August 31
$60.00: September 1 – November 18
$65.00: November 19 – December 2
$70.00: Packet Pickup & Race Day

Kids Races (12 & under)

$5.00: 100-Yard Santa Sprint
$10.00: 1-Mile Rudolph Run

Q: Are there child’s rates?

A: Not for the 5K or Half Marathon. The fees are the same for all ages.

But, NEW for 2017, a Kids 100-Yard Santa Sprint and 1-Mile Rudolph Run for kids 12 and younger.

Q: What are the Shirt Sizes?

A:

Click here for the sizing chart.  (Coming Soon)

2017 shirts are Dri-Fit Long Sleeve Unisex Adult sizing (XS to 3XL). No youth sizing available.

Q: Is there an age minimum or maximum?

A: No, any age can run/walk the race.

Q: Do I have to register my child who is in a stroller or just wants to run/walk with me in the 5K or Half Marathon?

A: Strollers are allowed, and you only need to register your child if they want to be timed and get all the gear.

Q: I can’t make the race; can I get a refund or transfer my bib number to my friend?

A: Since Santa Claus has many upfront costs, we have a strict and uniform policy of no refunds or exchanges, no person-to-person transfer, or no deferrals to a future year. We do understand that plans change, injuries happen, and various holiday festivities and situations arise, but, we feel it is most fair to apply a uniform policy to all, instead of a subjective line of who should receive a refund and who doesn’t.  All purchases and sales are 100% final, no exceptions. Refunds will not be issued based on weather conditions. We appreciate your understanding in this matter.

PACKET PICKUP QUESTIONS
Q: When and where is Packet Pick-Up?

A:

Friday, December 1:  11 a.m. – 7 p.m.

  • The Maine Mall (Bon-Ton): 364 Maine Mall Rd, South Portland, ME 04106

Saturday, December 2:  11 a.m. – 7 p.m.

  • The Maine Mall (Bon-Ton): 364 Maine Mall Rd, South Portland, ME 04106

Sunday (Race Day), December 3: 5:30 a.m. – 6:45 a.m.

  • The Maine Mall Parking Lot (Under White Tents)

Q: Can I pick up my friend’s packet or have my friend pick up my packet?

A: Yes, you may pick up a friend’s packet during packet pick-up and vice versa, a friend can pick up your packet. Please bring an email confirmation and know the correct spelling of their last names.

Q: Where do I park when I come to packet pickup?

A: You can park in the mall lot in front of Bon-Ton for free.

Q: Is there race day packet pickup available? What are the other packet pickup options?

A: Yes.

  • Race day packet pick-up WILL BE available on Sunday morning from 5:30 to 6:45 a.m.
  • PPU will close exactly at 6:45 a.m. so Santa says get there early and expect long lines.
  • PPU is only on Friday, Saturday, and Race Day. There will be no other options.
Q: If I have a large group can you put my group’s packets together in advance?

A: Yes! This makes packet pickup go much smoother for everyone. If you have a group of 15 or more please email us with your list of names and we will put your group’s packets all together for 1 person to easily pick them up at packet pickup.

RACE DAY QUESTIONS
Q: What time should I arrive for the race?

A: Please arrive early and allow plenty of time to park. The roads will begin closing at 6:30 a.m.

Q: What if the weather is bad?

A: The event will take place rain, shine, or snow if there are not life threatening. If the weather is threatening (lightning, storms, blizzard, extreme temperatures, etc.), we will send out emails and Facebook announcements for further information.

Q: Do you have any information on Parking?

A: We strongly encourage carpooling, as there may be traffic. Allow sufficient time for heavy traffic congestion and street closures due to the race. Parking is free at the Maine Mall. If a parking area is coned or flagged off do NOT park there as you may be towed.

Q: What are the Post Race Awards, Age Groups, and when will the awards be presented?

A: There will be age group awards for the top 3 males and females in each age group in 5 year increments from 10 and under to 70+. There will be no awards ceremony this year. We will mail your award to you after the New Year. If you would like your award mailed, please email us at info@santahustle.com.

Q: Will gear check be available to participants?

A: Yes, gear check will be available to all participants starting at 5:30 a.m. until after the race. Please have your bib number gear check tab already placed on your bag when you come to the gear check area. The gear check tab will be attached to your race bib.

Q: Where should I wear my timing chip?

A: We will be using the bib tag system. Your timing strip is on the back of your bib. Please wear your bib on your front chest with nothing covering it. The bib must be on the outside of all clothing, jackets, etc. to receive an accurate time.

Q: Where will the after party be?

A: We’re proud to announce TBD as the official 2017 after party location!

Q: Does the Santa Hustle benefit any charity?

A: Yes, we are working Toys for Tots and Easter Seals.

Q: When will the Race Results be posted and where can I find them?

A: Race Results will be posted by the evening of Race Day. For results please visit our Results Page.

Q: Can I sponsor the race?

A: Yes, we have sponsorships available for the virtual race bag and for race day. Please email matt@adrenalinesportsmanagement.com for more information.

COURSE QUESTIONS
Q: Does the course run through The Maine Mall?

A: No. The course will start/finish just outside the mall and runs around the outside of the mall.

Q: Is this a USATF Certified Course?

A: No, the course will not be measured and certified by a USATF official.

Q: What is the course like? Is it hilly or flat? On trails or roads?

A: The 5K course is flat on paved roads. The half marathon course is all on paved roads but has a few hills. Email info@santahustle.com for an elevation map.

Q: Is there a course time limit?

A: Yes, all participants will need to keep around a 15 minute mile pace. The course will close completely at 10:30 a.m. If you are still on the course you will be asked to moved to the sidewalk and follow normal pedestrian rules.

Q: Are headphones allowed on the course?

A: Yes, you may use headphones during the run. Just please be aware of your surroundings and others around you racing.

Q: Are strollers allowed?

A: Yes strollers are allowed, but you must start in one of the back corrals.

Q: Are walkers allowed?

A: Yes, usually around 1/3 of the participants in the 5K are solely walkers. If you walk the half marathon you MUST keep a 15 minute mile pace.

Q: Are dogs allowed?

A: No.

Q: How is the starting corral set-up?

A: There will be signs at the start that indict various mile paces. Please line up accordingly to your pace – minute per mile. Please be in your corral by 6:45 a.m. as the race will begin promptly at 7 a.m.

Q: How many aid/water stations will there be and where?

A: There will be 6 aid/water stations, 1 cookie station and 1 candy station. Please see the course maps for exact locations. There will be portable restrooms at each water station

VOLUNTEER QUESTIONS
Q: What are your different volunteer options?

A: Please visit our VOLUNTEER PAGE for a list of volunteer descriptions. We need volunteers for packet pickup Friday 11/21 and Saturday 11/22 at Bon-Ton. We also need volunteers race day at The Maine Mall from 5:00 a.m. – 11:30 a.m.

Q: What do I get for volunteering?

A: Our volunteers are our elves! All volunteers receive an elf hat and an elf long sleeve t-shirt. You also get to take part in the cookies and after party!

Q: Can you sign off on my volunteer hours?

A: Yes, anyone who needs us to sign off on hours or write volunteer letters we are more than happy to help.

Q: Where do you typically need the most volunteers?

A: If you even have just an hour of time to donate for packet pickup that is where we tend to be short on volunteers. Please contact info@santahustle.com to sign up!

Q: If I volunteer at the race can I get a free entry?

A: No. We appreciate your support, however, we do not allow volunteers to run the race for free.