FAQ | Santa Hustle® Smokies
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Santa Hustle® Smokies FAQ

REGISTRATION QUESTIONS
Q: Why should I run Santa Hustle® Smokies 5k & Half Marathon?

A: Because it is the most magical time of the year. So, come experience the magic of the Santa Hustle® on Sunday, December 10, 2017!

Q: Where do I register at?

Click here to register.

Q: What are the times of the race?

A:

1-Mile Kids Rudolph Run Start: 7:00 a.m.
100-Yard Kids Santa Sprint: 7:15 a.m.
Half Marathon Start: 7:30 a.m.
5k Start: 7:45 a.m.

Q: What are the fees for the race?

A:

5k Run/Walk

$30.00: First 500 or until July 1st
$35.00: July 1- August 31
$40.00: September 1 – November 25
$45.00: November 26 – December 9
$50.00: Packet Pickup & Race Day

Half Marathon

$50.00: First 500 or until July 1st
$55.00: July 1- August 31
$60.00: September 1 – November 25
$65.00: November 26 – December 9
$70.00: Packet Pickup & Race Day

Kids Races (12 & under)

$5.00: 100-Yard Santa Sprint
$10.00: 1-Mile Rudolph Run

Q: Is there a discounted child’s rate?

A: No

Q: What are the Shirt Sizes?

A: CLICK HERE for the sizing chart.

2017 shirts are Dri-Fit Long Sleeve Unisex Adult sizing (XS to 3XL). No youth sizing available.

Q: Is there an age minimum or maximum?

A: No, any age can run/walk the race.

Q: Do I have to register my child who just wants to run/walk with me?

A: No, you only need to register your child if they want to be timed and get all the gear.

Q: I can’t make the race; can I get a refund or transfer my bib number to my friend?

A: Since Santa Claus has many upfront costs, we have a strict and uniform policy of no refunds or exchanges, no person-to-person transfer, or no deferrals to a future year. We do understand that plans change, injuries happen, and various holiday festivities and situations arise, but, we feel it is most fair to apply a uniform policy to all, instead of a subjective line of who should receive a refund and who doesn’t.  All purchases and sales are 100% final, no exceptions. Refunds will not be issued based on weather conditions. We appreciate your understanding in this matter.

PACKET PICK-UP QUESTIONS
Q: When and where is Packet Pick-Up?

A:  Saturday, December 9 from 10 a.m. – 6 p.m.

  • The Wilderness Resort – Cade Coves Conference Rooms at the Stone Hill Lodge building. See map here. (same location as 2016)

Sunday (Race Day), December 10 from 6:00 – 7:15 a.m.

  • The Wilderness Resort Parking Lot (Under White Tents)
Q: Can I pick up my friend’s packet or have my friend pick up my packet?

A: Yes, you may pick up a friend’s packet during packet pick-up and vice versa, a friend can pick up your packet. Please bring an email confirmation ticket, if you do not have their email confirmation, we will look up their names so you must have the correct spelling of their last name.

Q: Where do I park when I come to the packet pick-up?

A: Parking at the events center garage is free. Click here for a packet pick-up location and parking map.

Q: How do I book a room at the host hotel?

A: The Wilderness at the Smokies resort is the perfect location to stay while running the race. The start/finish and packet pick-up are all located here.

To book a room at the Wilderness Resort click here or call 877-325-9453.

Q: Is there race day packet pick-up available? What are the other packet pick-up options?

A: Yes.

  • There is race day packet pick-up this year from 6:00-7:15 a.m.
  • PPU will close exactly at 7:15a.m. so Santa says to get their early and expect long lines!
  • Packet pick-up is only Saturday and Sunday. There are no other options.
Q: If I have a large group can you put my group’s packets together in advance?

A: Yes! This makes packet pick-up go much smoother for everyone. If you have a group of 15 or more please email us with your list of names and we will put your group’s packets all together for 1 person to easily pick them up at packet pick-up.

RACE DAY QUESTIONS
Q: Is there race day packet pick-up available?

A: We will also have RACE DAY PPU available this year from 6:00-7:15 a.m. PPU will close exactly at 7:15a.m. so Santa says to get their early and expect long lines!

Q: What time should I arrive for the race?

A: Please arrive early and allow plenty of time to park. The roads will begin closing at 7 a.m. Old Knoxville Hwy will not be accessible to cars beginning at 6:45 a.m. with only limited access prior to that. Try to arrive via Gists Creek Rd.

Q: Do you have any information on Parking?

A: The Wilderness offers free parking to all participants in the garage.

Q: What is the weather policy?

A: The event will take place rain, shine, or snow if there are not life threatening. If the weather is threatening (lightning, storms, blizzard, extreme temperatures, etc.), we will send out emails and Facebook announcements for further information.

Q: What are the Post Race Awards, Age Groups, and when will the awards be presented?

A: There will be age group awards for the top 3 males and females in each age group in 5 year increments starting with 10 and under going to 70+. Top 3 overall males and females will receive a personalized award after the race. All awards will be mailed to you after the New Year. All half marathon and 5K finishers will receive a finisher’s medal as well.

Q: Will gear check be available to participants?

A: Yes, gear check will be available to all participants starting at 6:00 a.m. until after the race. Please have your bib number gear check tab already placed on your bag when you come to the gear check area. Your gear check tab will be attached to your race bib.

Q: Where should I wear my timing chip?

A: We will be using the bib tag system. Your timing strip is on the back of your bib. Please wear your bib on your front chest on the outside of your clothing. Your bib cannot be covered by any jackets, shirts, etc. or your time will not record.

Q: Where will the after party be?

A: The after party will be in an outside heated tent near the start/finish line. We will have milk and cookies for all participants and their families.

Q: Is there beer at the after party?

A: No

Q: Does the Santa Hustle benefit any charity?

A: The Santa Hustle Smokies 2017 Official Charity is Keep Sevier Beautiful

To make a donation directly to Keep Sevier Beautiful, click here.

Q: When will the Race Results be posted and where can I find them?

A: Race Results will be posted by the evening of Race Day. For results please visit here

Q: Can I sponsor the race?

A: Yes! Please email gelt@adrenalinesportsmanagement.com for more information.

COURSE QUESTIONS
Q: Is this a USATF Certified Course?

A: Yes, the 2017 course is measured and certified by a USATF official.

Q: What is the course like? Is it hilly or flat? On trails or roads?

A: This is a mainly flat course on paved roads. Both the 5K and half marathon are out and back courses. If you would like an elevation map for the half marathon please contact us at info@santahustle.com

Q: Is there a course time limit?

A: Yes, all participants will need to keep around a 15 minute mile pace. The course will close completely at 11:00 a.m. If you are still on the course you will be allowed to finish but you must move to the sidewalk and follow all the rules of a regular pedestrian. If you are asked to move to the sidewalk at this time please understand it is for safety reasons.

Q: Are headphones allowed on the course?

A: Yes, you may use headphones during the run. Just please be aware of your surroundings and others around you racing. You will be on a busy road with cars in the other lanes so please do not swerve out of the race path.

Q: Are strollers allowed?

A: No strollers will be allowed for safety reasons.

Q: Are walkers allowed?

A: Yes, but only if you are keeping a 15 minute mile pace and you must be off the course by 11 a.m. Usually the 5K is 1/3 solely walkers. If you cannot keep up with the 15 minute mile pace on the half marathon course we will ask you to move to the sidewalk and follow normal pedestrian rules for safety.

Q: Are dogs allowed?

A: No.

Q: How is the starting corral set-up?

A: There will be signs at the start that indict various mile paces. Please line up accordingly to your pace – minute per mile. Remember the half marathon will begin first then the 5k will line up.

Q: How many aid/water stations will there be and where?

A: There will be 1 aid/water station, 1 cookie station and 1 candy station in the 5K. There will be 8 aid/water stations, 1 cookie station and 1 candy station on the half marathon. Please see the course map for exact locations. There will be portable restrooms at each water station as well.

VOLUNTEER QUESTIONS
Q: What are your different volunteer options?

A: Please visit our volunteer page for a list of volunteer descriptions. We need volunteers for packet pickup Saturday 9 a.m. – 6 p.m. at the The Wilderness Resort. We also need volunteers race day at the Wilderness from 5:30 a.m. – 11 a.m.

Q: What do I get for volunteering?

A: Our volunteers are our elves! All volunteers receive an elf hat and an elf long sleeve t-shirt. You also get to take part in the cookies/milk at the after party.

Q: Can you sign off on my volunteer hours?

A: Yes, anyone who needs us to sign off on hours or write volunteer letters we are more than happy to help.

Q: Where do you typically need the most volunteers?

A: If you even have just an hour of time to donate for packet pickup that is where we tend to be short on volunteers. Please contact info@santahustle.com to sign up!

Q: If I volunteer at the race can I get a free entry?

A: No. We appreciate your support, however, we do not allow volunteers to run the race for free.